Frequently Asked Questions
Everything you need to know about your favorite Asian snacks and groceries.
Where does Bokksu Market ship to?
We currently ship to the United States and Canada. We are working hard to expand our delivery services to more international locations in the near future.
How long will it take for my order to arrive?
Orders are typically processed within 1-3 business days. Standard shipping usually takes 3-7 business days depending on your location and the shipping method selected at checkout.
What is your return policy for food items?
Due to the perishable nature of food, we cannot accept returns. However, if your items arrive damaged or if there is an error with your order, please contact our support team within 14 days for a replacement or refund.
Are the products authentic and fresh?
Absolutely. We source our products directly from manufacturers and trusted distributors in Japan and across Asia to ensure every item is authentic and within its best-by date.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.